Affinity Lifts Ltd Privacy Notice

Affinity Lifts Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.
 

1. Who We Are

Affinity Lifts Ltd

Registered Office:  Bethany Cottage, Bethany Lane, Newhey, Rochdale, England, OL16 3RQ

Email: info@affinitylifts.co.uk

Telephone: 0161 626 2014
 

2. Information We Collect

We may collect the following information:

• Name

• Company name

• Job title

• Email address

• Telephone number

• Property address

• Billing information

• Details relating to lift maintenance, repairs, modernisation and servicing

• Website usage data (via cookies where applicable)
   

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Deliver lift maintenance and repair services

• Arrange inspections and engineer visits

• Process invoices and payments

• Comply with legal obligations

• Improve our website and customer experience

• Contact you regarding your existing services

Where required by law, we will only send marketing communications with your consent.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Performance of a contract

• Legitimate business interests

• Legal obligation

• Consent (where required)
   

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

• Payment providers

• Accountants

• IT service providers

• Contractors working on our behalf

• Government authorities where legally required

All third parties are required to keep your information secure and confidential.
 

6. Data Security

Affinity Lifts Ltd takes appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
 

7. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

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8. Your Rights

Under UK GDPR you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.
 

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

 

10. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external websites.

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11. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Affinity Lifts Ltd

Email: info@affinitylifts.co.uk

Telephone: 0161 626 2014

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12. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

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13. Changes to This Policy

Effective Date: 29 July 2026
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

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